Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become ознйщ more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network management to proactive service management, and reduce costs whenever possible by automating network and service management Авторы Рик Старм Rick Sturm Уэйн Моррис Wayne Morris.  Patrick2000 г Мягкая обложка, 288 стр ISBN 0-67231-743-5.